Support & Inquiries

We're Here to Help

Whether you have a web tool question, a mobile app issue, or a business partnership inquiry — our team typically responds within one business day.

Get in touch

Direct Support Channels

Choose the channel that best fits your need. For the fastest resolution, please use the contact form and select the appropriate topic — it routes your message directly to the right team.

General & Web Tool Support

For any question — web tool bugs, quality feedback, feature requests, or account help: support@hividai.com

Mobile App Support

For iOS/Android app questions, billing, or subscription issues: support@hividai.com — include your device model and OS version.

Business & API Partnerships

For API access, partnerships, or enterprise volume pricing: support@hividai.com

Not sure where to start?

🖼️ Web tool not processing my image?

Use the form below, select "Web Tool Issue," and attach a screenshot. Our engineering team monitors this queue daily.

📱 App crashes or subscription not activating?

Select "Mobile App Support." Include your App Store / Play Store order ID for billing issues.

🏢 Need the API for your product or platform?

Select "Business & API Inquiry." We offer REST API access with usage-based pricing for integration partners.

⚖️ Legal or privacy request?

Select "Legal & Privacy." For data deletion requests, include the email address associated with your account or uploaded files.

Send Us a Message

Fill in the details below and we'll get back to you within one business day.

First Name *

Last Name *

Email Address *

Topic *

Message *

By submitting this form you agree to our Privacy Policy. We never sell your data or use your uploaded files for any purpose other than processing your request.

~24h

Typical first response time for general support queries

48h

Maximum response for billing and subscription issues

3 days

Data deletion request fulfillment commitment

Automatic deletion of uploaded app videos from our cloud servers